Fair Use Policy
1. Purpose
Lidr (“we”, “us”, “our”) is designed to provide all users with a reliable, high-quality experience for capturing, organising, and managing site photos, videos, and documents. This Fair Use Policy ensures that every user can enjoy consistent performance and access by setting clear expectations around responsible usage of our mobile application and related services.
This policy was last updated on 6 July 2026.
2. Acceptable Use
Users are expected to use Lidr responsibly and within reasonable limits. Acceptable use includes:
Capturing, uploading, and organising photos, videos, and documents for legitimate personal or professional purposes (e.g., construction site documentation, property inspections, project management).
Using the AI chat assistant to search, query, and interact with your own uploaded content.
Generating PDF reports and syncing files to connected cloud drives (Google Drive, OneDrive, Dropbox) for your own use.
Accessing services in a way that does not interfere with other users or degrade platform performance.
3. Prohibited Activities
The following actions are prohibited and may be considered a violation of this Fair Use Policy:
Using automated scripts, bots, or tools to upload, download, or interact with the app in bulk, bypassing normal app usage.
Attempting to bypass subscription tier limits, rate limits, or storage quotas through any means.
Uploading content that is illegal, abusive, defamatory, or infringes on the intellectual property rights of others.
Using the AI chat assistant to generate harmful, illegal, or misleading content.
Sharing account credentials or allowing unauthorised third parties to access your account.
Reverse-engineering, scraping, or extracting data from the app or its APIs beyond normal usage.
Deliberately uploading corrupted, malicious, or excessively large files intended to disrupt the service.
4. Usage Limits
To maintain service quality for all users, the following general limits apply across all tiers:
| Feature | Limit |
|---|---|
| AI chat messages | 100 messages per user per day |
| Data export requests | 1 export per 24 hours |
| Cloud drive sync | Available on Essential tier and above |
5. Storage Limits by Subscription Tier
Each subscription tier includes a cloud storage allowance and upload limits. These are enforced to ensure fair resource allocation across all users:
| Tier | Cloud Storage | Max Video File Size | Videos Per Day | Projects |
|---|---|---|---|---|
| Free | 1 GB | 50 MB | 25 | Up to 2 |
| Essential | 5 GB | 100 MB | 75 | Up to 7 |
| Pro | 25 GB | 300 MB | Unlimited* | Unlimited |
| Business | Custom | Custom | Unlimited | Unlimited |
* Pro tier video uploads are unlimited in number but subject to this Fair Use Policy. Consistently excessive upload volumes that degrade service for other users may be reviewed.
When you reach your storage quota, you will be notified and new uploads will be blocked until you free up space (by deleting files) or upgrade your subscription tier. These limits may be adjusted as we evolve the platform.
6. Enforcement
We reserve the right to monitor usage patterns and take action if any user violates this policy. Actions may include:
Issuing a warning via email or in-app notification.
Temporarily restricting access to specific features (e.g., AI chat, uploads).
Temporarily suspending your account.
Permanently terminating your account in cases of repeated or severe violations, with prior notice where reasonably possible.
Where possible, we will notify you before taking enforcement action and provide an opportunity to rectify the issue.
7. User Responsibility
You are responsible for all activity that occurs under your account, including content uploaded, AI chat interactions, and use of connected cloud drives. We encourage you to:
Keep your account credentials secure and enable two-factor authentication.
Review your usage and storage regularly within the app.
Report any suspected unauthorised access or misuse to support@lidr.io.
8. Reporting Abuse
If you believe another user is violating this Fair Use Policy or if you experience service degradation due to misuse, please contact us at support@lidr.io. We take all reports seriously and will investigate promptly.
9. Changes to This Policy
We may update this Fair Use Policy from time to time to reflect changes in our services, usage patterns, or regulatory requirements. Updated policies will be posted on this page with the effective date clearly indicated. For material changes, we will notify you via email or an in-app notification. Continued use of our services after changes are posted constitutes acceptance of the revised terms.