Last updated: 24 June 2026

1. Introduction to the Lidr Terms of Service

Welcome to Lidr, operated by Lidr Ltd (“we”, “us”, “our”). These Lidr terms of service govern your use of the Lidr mobile application and website (collectively, the “Services”). By downloading, installing, or using the Services, you agree to these terms. If you do not agree, please do not use the Services.

2. Use of Services

You agree to use the Services only for lawful purposes and in compliance with all applicable laws. Specifically, you must not use the Services in any way that could damage, disable, or impair them, or interfere with any other party’s use. In addition, you must not attempt to gain unauthorised access to any part of the Services.

3. Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Therefore, you must notify us immediately at support@lidr.io of any unauthorised use. We accept no liability for any loss arising from unauthorised access to your account where you have failed to safeguard your credentials.

4. Subscriptions and Payments

Apple (App Store) or Google (Google Play) processes all paid subscriptions. By subscribing, you agree to the pricing and payment terms presented at the time of purchase. Furthermore, subscriptions automatically renew unless you cancel at least 24 hours before the end of the current billing period. After cancellation, you retain access until the end of the current paid period. Apple or Google handles all refunds in accordance with their respective policies. Importantly, we never process or store your payment card details.

5. User Content

You retain ownership of all content you upload, including photos, videos, documents, and PDF reports (“User Content”). However, by uploading User Content, you grant us a non-exclusive, royalty-free, worldwide licence to host, store, process, and display such content solely for the purpose of providing the Services to you and your authorised team members. This licence terminates when you delete your content or your account.

Additionally, you represent that you have all necessary rights to the content you upload and that your content does not infringe the rights of any third party.

6. Data Loss and Backups

You acknowledge and agree that:

We provide the Services for convenience and productivity purposes. While we implement reasonable measures to protect your data, we do not guarantee that data, files, photos, videos, or documents stored on our platform will remain preserved indefinitely or without loss.
We strongly recommend that you maintain independent backups of all important content. As a result, you should not rely on the Services as your sole storage for any critical files.
To the fullest extent permitted by law, we accept no liability for any loss, corruption, deletion, or damage to User Content, whether caused by system failures, software errors, security breaches, third-party actions, scheduled or unscheduled maintenance, account termination, or any other cause.
We provide our cloud storage integrations (Google Drive, OneDrive, Dropbox) as a convenience. Accordingly, we accept no responsibility for the availability, reliability, or data handling practices of third-party storage providers.
In no event shall our liability for data loss exceed the fees you have paid for the Services in the three (3) months preceding the incident.

7. Service Availability

We strive to provide reliable access to the Services but do not guarantee uninterrupted, error-free, or secure operation. Moreover, we reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We may also perform scheduled maintenance that temporarily limits access.

8. Intellectual Property

Lidr Ltd or its licensors own all content, features, and functionality of the Services, including but not limited to text, graphics, logos, icons, software, and design. Intellectual property laws protect these materials. Therefore, you may not copy, reproduce, distribute, or create derivative works from any part of the Services without prior written permission.

9. Limitation of Liability Under These Lidr Terms of Service

To the fullest extent permitted by applicable law:

We provide the Services “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We accept no liability for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, loss of business, loss of goodwill, or cost of procuring substitute services.
Our total aggregate liability for any and all claims arising from or relating to the Services shall not exceed the total amount you have paid for the Services in the twelve (12) months preceding the claim.
We do not warrant that files, photos, videos, or documents you upload to the Services will remain free from loss, corruption, or unauthorised access. Consequently, you are solely responsible for maintaining backups of your content.
However, nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that the law does not allow us to exclude or limit.

10. Indemnification

You agree to indemnify, defend, and hold harmless Lidr Ltd, its directors, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any User Content you upload.

11. Account Termination

We may suspend or terminate your account at our discretion if you violate these Terms or engage in activity that harms other users or the Services. Similarly, you may delete your account at any time through the app (Settings > Security & Privacy > Delete Account). Upon deletion, we will remove your data in accordance with our Privacy Policy.

12. Third-Party Services

The Services may integrate with third-party platforms including Apple, Google, Microsoft, and Dropbox. Your use of these integrations follows the respective terms and privacy policies of those providers. As a result, we accept no responsibility for the practices or availability of third-party services.

13. Governing Law

The laws of England and Wales govern these Lidr terms of service. Any disputes shall fall under the exclusive jurisdiction of the courts of England and Wales. However, if you are a consumer in the European Union, you retain any mandatory protections provided by the law of your country of residence.

14. Changes to These Lidr Terms of Service

We reserve the right to modify these terms at any time. When we make material changes, we will notify you through the app or via email. If you continue using the Services after changes take effect, you accept the revised terms. If you do not agree, you must stop using the Services and delete your account.

15. Contact

If you have questions about these terms, please contact us at:

Lidr Ltd
Email: support@lidr.io
Website: /